One of the reasons why ad agencies lose clients is the change in personnel in either the agency or the client's company. If there is a new manager in the client's company, he/she prefers to work with the agency he/she is familiar with. If there is a new manager in the agency, then he/she prefers to work for a familiar client.
GoAnimate.com: New+boss+new+problems by ninjaSiham
Either way, the agency loses clients!
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